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Learn Time Management Skill With SAP C-C4H56I-34 Practice Tests

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SAP - C-C4H56I-34 - Trustable SAP Certified Application Associate - SAP Service Cloud Version 2 Detailed Answers

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SAP C-C4H56I-34 Exam Syllabus Topics:

Topic
Details

Topic 1

Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

Topic 2

Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

Topic 3

Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

Topic 4

Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q19-Q24):

NEW QUESTION # 19
To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Response templates
B. Accounts
C. Registered products
D. Service levels

Answer: B,C

NEW QUESTION # 20
Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

A. Activate the service in the business role
B. Create customer records
C. Create an installed base
D. Create numeric ranges for customers

Answer: A,C

NEW QUESTION # 21
Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA? Note: There are 2 correct answers to this question.

A. Service contracts
B. Contacts
C. Products
D. Registered products

Answer: B,D

NEW QUESTION # 22
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The business settings will need to be activated for the tenant.
B. Any test tenant needs to be purchased separately.
C. The administrator must create an initial user in order to log in to the tenant for the first time.
D. The customer will need to provision new tenants through SAP for Me.

Answer: A,D

Explanation:
Option C is correct because the customer will need to provision new tenants through SAP for Me, which is a self-service portal that provides access to SAP products, services, and support12.
Option D is correct because the business settings will need to be activated for the tenant, which enables the tenant to use the features and functions of SAP Service Cloud Version 23.
Option A is incorrect because the administrator does not need to create an initial user in order to log in to the tenant for the first time. The initial user is created automatically by SAP and the credentials are sent to the customer via email3.
Option B is incorrect because any test tenant does not need to be purchased separately. The customer can choose to purchase a test tenant along with the production tenant, or request a test tenant later through SAP for Me2. References = Defining the Scope - SAP Learning Solution Guide for SAP Service Cloud Version 2 Version 2 Onboarding Guide for SAP Service Cloud Set Up Guide for SAP Service Cloud Version 2 - SAP Online Help

NEW QUESTION # 23
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

A. Share workspaces.
B. Make outbound calls.
C. Create appointments.
D. Hand over cases.
E. Send e-mails to customers.

Answer: A,B,D

NEW QUESTION # 24
......

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