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ISQI CTFL-UT Exam is a great way for professionals to demonstrate their proficiency in usability testing. CTFL-UT exam is designed to test the knowledge and skills gained from experience in the field of usability testing. It is also a great way for individuals to enhance their career prospects by demonstrating their expertise in usability testing. ISTQB Certified Tester-Foundation Level - Usability Testing certification is recognized globally, which means that professionals with this certification can work in any country around the world.

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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions (Q11-Q16):

NEW QUESTION # 11
What is the System Usability Scale (SUS)?

A. A simple, ten-item attitude scale giving a global view of subjective assessments of usability.
B. A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time.
C. A requirement on the usability of a component of system
D. Testing to evaluate the degree to which the system can be used by specified users with effectiveness, efficiency and satisfaction in a specified context of use.

Answer: A

Explanation:
The System Usability Scale (SUS) is a standardized, reliable tool used to measure perceived usability. It consists of 10 items with five response options (from strongly agree to strongly disagree). It is widely used due to its simplicity and effectiveness in providing a single score to reflect a user's overall satisfaction with a system. Option A refers to ISO's definition of usability testing, B describes a task in usability testing, and D refers to a usability requirement, not SUS. Therefore, the correct description of SUS is option C.
References:
Brooke, J. (1996). SUS: A Quick and Dirty Usability Scale.
Usability.gov: System Usability Scale (SUS)
ISO/IEC 25062 - Common Industry Format for Usability Test Reports
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NEW QUESTION # 12
What does the Equality Act address?

A. It obligates organizations to make sites accessible at all costs
B. It states that websites have to adhere to the WCAG conformity level A
C. It states that websites have to adhere to the WCAG conformity level AA
D. It protects people from discrimination in the workplace and in wider society

Answer: D

Explanation:
The Equality Act 2010 (UK) is legislation designed to protect individuals from discrimination in various areas, including employment and access to goods and services-this includes digital products like websites.
While it does not directly mandate WCAG compliance levels (A or AA), it implies that digital services must be accessible to users with disabilities. Organizations are required to make "reasonable adjustments" to avoid discrimination. Therefore, the most accurate and comprehensive answer is B.
References:
UK Equality Act 2010 - Legislation.gov.uk
GOV.UK: Accessibility Requirements for Public Sector Bodies

NEW QUESTION # 13
How can the approach for conducting user surveys be summarized best?

A. Write survey plan, interview users and stakeholders, select questionnaire, recruit users, remind users, communicate
B. Write survey plan, write schedule, select questionnaire, recruit users, remind users, communicate
C. Write survey plan, write schedule, select questionnaire, recruit users, analyze, communicate
D. Write survey plan, interview users and stakeholders, select questionnaire, deploy questionnaire, analyze, communicate

Answer: D

Explanation:
Conducting user surveys involves a structured approach that ensures data collection is effective, reliable, and meaningful. The process typically starts with writing a survey plan, which defines the objectives, scope, target population, and methodology. Next, interviewing users and stakeholders is important to gather qualitative insights, refine survey questions, and align the survey with business goals and user needs.
Selecting or designing the questionnaire follows, which includes crafting clear, unbiased questions to capture the desired data. After that, deploying the questionnaire to the recruited participants is essential; this can be done via email, online tools, or in-person, depending on the context. Once the data is collected, it must be analyzed to extract meaningful patterns, trends, and insights. Finally, communicating the findings to stakeholders completes the process by informing decision-making.
Other options miss critical steps such as deploying the questionnaire (Option C), or combine steps incorrectly (Options A and D). Importantly, the step of interviewing users and stakeholders prior to deployment ensures the survey is well-informed and targeted, enhancing the quality and relevance of data collected.
References:
Usability.gov, Surveys in User Research
Nielsen Norman Group, How to Conduct User Surveys
ISO 9241-210:2019 Ergonomics of human-system interaction - User research methodologies

NEW QUESTION # 14
What's the difference between an informal usability review and an expert usability review?

A. Contrary to an expert review, an informal usability review is based on opinion
B. An informal review only requires one reviewer
C. No formal usability qualifications are required for an informal usability review
D. An expert usability review is a formal review, not an informal review

Answer: C

Explanation:
An informal usability review can be conducted by anyone, including stakeholders or developers, and does not require formal usability training or qualifications. It is typically subjective and based on general impressions.
In contrast, an expert usability review (also called heuristic evaluation) is conducted by a trained usability expert who applies recognized usability principles. This is what differentiates the two approaches most clearly. Options A and C are misleading; expert reviews can be informal in format, and informal reviews aren't necessarily based solely on opinion. Option D is incorrect since both informal and expert reviews can be conducted individually or in groups.
References:
Nielsen Norman Group: Heuristic Evaluation
ISO 9241-110:2020 - Interaction Principles
Usability.gov: Expert Review vs Informal Review
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NEW QUESTION # 15
What is a usability test task?

A. A test session in usability testing in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers
B. A process through which information about the usability of a system is gathered in order to improve the system (known as formative evaluation) or to assess the merit or worth of a system (known as summative evaluation)
C. A document specifying a sequence of actions for the execution of a usability test. It is used by the moderator to keep track of briefing and pre-session interview questions, usability test tasks, and post- session interview questions
D. A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time

Answer: D

Explanation:
A usability test task is a clearly defined activity that a participant is asked to perform during a usability test session. These tasks are typically created by the test designer or moderator and are designed to reflect realistic user goals (e.g., "Find and buy a product"). The purpose is to observe the participant's interaction with the system and identify usability issues. Option A describes a usability test script, not a task. Option C defines usability evaluation in general, and D refers to a session, not a specific task. Therefore, B is correct.
References:
* ISO 25062:2006 - Common Industry Format (CIF) for Usability Test Reports
* Nielsen Norman Group: Writing Effective Usability Tasks
* Usability.gov: Usability Test Task Design
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NEW QUESTION # 16
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