Bob Lee Bob Lee's Profile Page

Bob Lee Bob Lee

0 Course Enrolled • 0 Course Completed

Biography

Exam ADM-261 Registration & Exam Dumps ADM-261 Demo

Generally speaking, preparing for the ADM-261 exam is a very hard and even some suffering process. Because time is limited, sometimes we have to spare time to do other things to review the exam content, which makes the preparation process full of pressure and anxiety. But from the point of view of customers, our ADM-261 Study Materials will not let you suffer from this. As mentioned above, our ADM-261 study materials have been carefully written, each topic is the essence of the content. Only should you spend about 20 - 30 hours to study ADM-261 study materials carefully can you take the exam.

Salesforce ADM-261 (Service Cloud Administration) Exam is a certification exam that is designed to test the skills and knowledge of Salesforce professionals who are responsible for managing the Service Cloud. ADM-261 exam is intended to validate the skills required to configure and manage the Service Cloud, including implementing and configuring the features and functions of the Service Cloud, setting up and managing case management, and creating and managing communities.

To prepare for the ADM-261 Exam, candidates should have experience working with the Service Cloud platform, either as an administrator, consultant, or developer. Salesforce offers a range of training resources to help candidates prepare for the exam, including online courses, webinars, and study guides. Candidates can also join online communities and user groups to connect with other professionals and share best practices.

>> Exam ADM-261 Registration <<

Exam Dumps Salesforce ADM-261 Demo | ADM-261 Exam Bible

Our ADM-261 practice braindumps not only apply to students, but also apply to office workers; not only apply to veterans in the workplace, but also apply to newly recruited newcomers. And our ADM-261 study materials use a very simple and understandable language, to ensure that all people can learn and understand. Besides, our ADM-261 Real Exam also allows you to avoid the boring of textbook reading, but let you master all the important knowledge in the process of doing exercises.

Salesforce Service Cloud Administration Sample Questions (Q95-Q100):

NEW QUESTION # 95
Which technology will allow aclient to enable ideas on a public website? There are two correct answers.

A. Force.com Sites
B. Self-service portal
C. Force.com Web Services API
D. Customer portalPartner portal
E. Partner portal

Answer: A,C

NEW QUESTION # 96
Universal containers is implementing salesforce knowledge and immediately wants to begin building a repository of frequently asked questions(FAQ) encountered by contact center agents. How can this be accomplished?

A. Create an FAQ article type and configure theenable suggested articles option in support settings.
B. Enable ideas for contact center agents and have them submit FAQ articles at the time a case is closed.
C. Create an FAQ article type and enable the submit articles feature on the case close page layout.
D. Define a data category called FAQ and assign category visibility to users in the contact centre role.

Answer: C

NEW QUESTION # 97
Which support channel requires the smallest amount of agent work time?

A. Web to case
B. Webself service
C. Chat
D. Email to case

Answer: B

NEW QUESTION # 98
Universal Containers wants to reduce incoming support phone call volumE. What action can be taken to meet this requirement? Choose 2 answers.

A. Enable service contracts and entitlements.
B. Implement Salesforce Console for Service to support agents.
C. Leverage Live Agent for web-based chat.
D. Implement Salesforce Knowledge on a portal.

Answer: C,D

NEW QUESTION # 99
Which of the following measures customer portal adoption/effectiveness among CUSTOMERS (Choose 2)?

A. # of cases via email
B. Most popular articles
C. # of articles per agent
D. Total cases created

Answer: B,D

NEW QUESTION # 100
......

Our web backend is strong for our ADM-261 study braindumps. No matter how many people are browsing our websites at the same time, you still can quickly choose your favorite ADM-261 exam questions and quickly pay for it. There has no delay reaction of our website. So you can begin your pleasant selecting journey on our websites. And you will find our ADM-261 practice materials are easy to download.

Exam Dumps ADM-261 Demo: https://www.real4test.com/ADM-261_real-exam.html